Title

 Overview

 Voice and tone

 Writing principles


<Principle 1>

Whenever possible, offer a solution


While it's important to be direct in error messages, it's equally important to be helpful. Avoid messaging that focuses on the problem without offering a solution or way forward:


Instead, help the people who use your product understand why they're experiencing an error and how they can avoid similar errors in the future:


<Principle 2>

<Principle 3>

 Tips and tricks