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Accountant (operator) may define if payment should be blocked automatically in case of failed transcationtransaction
Use cases
We would like to block the payment for a user in case Ocean was not able to charge the user for a payable service. With this we want to prevent the user to user payable services in Ocean
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Note |
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Ocean won’t unblock payment automatically once failed transaction (purchase) is processed successfully. |
How to use it
In Ocean operator portal open the corresponding contract type with Pay as you go payment type and enable the following setting Block Payer automatically when payment fails and save it.
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When a certain user payer has a purchase with status = Payment failed , payment for this payer will get automatically blockedand user will not be able to make any additional costs.
This can be verified in Payer’s general settings under CRM > Payers as:
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In order to unblock the payer payment you have to do it manually in Ocean operator portal. Find this payer user under CRM > Payers and unblock it via Unblock Payment button.
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