Ocean provides a solution that enables automatic blocking of payments in case of failed purchases.
Accountant (operator) may define if payment should be blocked automatically in case of failed transaction
We would like to block the payment for a user in case Ocean was not able to charge the user for a payable service. With this we want to prevent the user to user payable services in Ocean
block payment for AdHoc payment: Payment is blocked if Ocean is not able to settle a transaction connected to a preauthorization (funds authorization)
block payment for AdHoc MIT payment: Payment is blocked if Ocean is not able to settle a transaction connected to a preauthorization (funds authorization) or purchase (MIT option without using the preauthorization)
block payment in case of failed payment for monthly invoice issuing with subscription
Ocean won’t unblock payment automatically once failed transaction (purchase) is processed successfully.
In Ocean operator portal open the corresponding contract type with Pay as you go payment type and enable the following setting Block Payer automatically when payment fails and save it.
When a certain user payer has a purchase with status = Payment failed , payment for this payer will get automatically blocked and user will not be able to make any additional costs.
This can be verified in Payer’s general settings under CRM > Payers as:
In order to unblock the payer payment you have to do it manually in Ocean operator portal. Find this payer user under CRM > Payers and unblock it via Unblock Payment button.