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In case of defect and need of sending station to Etrel Service, please follow further guidelines:

1. open ticket in Jira platform and provide error description, serial number, and photos. In case that support, and resolution of problem cannot be done remotely, we will ask you to send station back. Need help using Jira?

2. print and fill in Record of complaint and attach it to the package.

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We offer Refurbishment, so select correct one if you need it when reporting issue in jiraJira:

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Pictures of good and bad examples:

Good examples:

Bad examples:

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