Note*: We ask that you notify us at least a few days in advance, so we can assure that someone from our end is available to assist you once you are in the field.
You can notify us by opening a Jira ticket or by email: support@etrel.com .
What is needed:
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either a mobile hotspot or a public network
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in case of a private network, this network should be configured so someone from outside is allowed to connect (port forwarding, firewall blockage, etc.)
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the user needs to have admin rights on his laptop or at least the rights to change adapter settings and enable WiFi sharing.
at least windows Windows 10 or newer is needed to be installed on the laptop
ethernet cable to connect the charger and the laptop
There There are two ways you can achieve this in case the first option doesn’t work try the second option:
First option(only works with mobile hotspot):
Go to your chargers WebUI under Configurations / Connectivity / Ethernet connectivity and write the following IP, Netmask, Gateway, and DNS.
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when creating network sharing all IP addresses must be in the same domain
the gateway IP address must the same as the IP address of the ethernet port on your laptop. The gateway IP address of the ethernet port must the same as the IP address of laptop WiFi.
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you can check your WiFi address by running “command prompt” (type “cmd” in your Windows 10 search bar and hit Enter)
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when in “cmd” use command “ipconfig” to check WiFi connections IP address
-WE RECOMMEND YOU FIRST CHECK THE DOMAIN OF THE WIFI CONNECTION AND THEN PUT THE LAN AND CHARGER IP ADDRESS IN THE SAME DOMAINWe recommend that you first check the network (use ipconfig command in CMD) of the WiFi connection and then set LAN and chargers IP address so they will be in same network
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In the picture attached we see that our WiFi address is 192.168.0.104. This would mean we will setup our connection as follows:
Charger IP: 192.168.0.250
Chargers gateway IP: 192.168.0.2
Local area connection IP: 192.168.0.2
Local area connection gateway IP: 192.168.0.104
WiFi IP address: 192.168.0.104
WiFi IP gateway: 192.168.0.1
This is one example of how you can share internet between devices.
e.g.
Go to your chargers WebUI under Configurations / → Connectivity / → Ethernet connectivity and write IP address, Netmask , and Gateway.
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Save changes and reset charger.
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Check if you have successfully shared your internet connection
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(“V skupni rabi”, means “Shared” in Slovenian language)
Check that your charger, Ethernet adapter and the WiFi address are in the same domain network (as mentioned before).
By following these steps, you have shared internet from PC to charger and now an Etrel employee can connect through SSH to the charger.